Customer Communications and E-Receipts are sent with a From: email address for the store associated with the current user. Each store in your Cloud POS group has its own email address which can be added and edited in the Back Office.
1) Within the Back Office main menu, under the Setup section, select Stores.
2) Select the store you need to edit.
3) Update the Customer Services Email Address to the email address that you wish to use.
4) Click on Save Pending Change in the bottom right.
How do I use Communication Templates?
How do I use the Customer Communications feature?
Workshop Module // How do I set the Despatch SMS address used for customer communications?
What is the Supplier Integration Module (SIM)?
How do I set the store email address for customer communications?
How do I use the Forward Order Setup functions on Purchase Orders?
eCommerce // What's in the March 18th 2026 update
How do I view the print queue for receipts or barcode labels?
The Citrus-Lime Cloud POS Recommended Stock Take / Inventory Procedure
What does the 'Not Available From Supplier' function do?
Why can't I find an item in SIM?
How do I create a Purchase Order using a CSV import?
Purchase Order Screen Explained
How do I set Min / Max or Re-Order levels on a product?
Workshop Module // How do I create and manage Storage Slots?
Workshop Module // How do I use the Board view in the Workshop Module?
How do I obtain a Cloud POS API Key?
Step 3 // Managing Your Inventory
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