If you use a CitrusPay card terminal in store, you can view your transactions and payouts in the Cloud POS Back Office. 

The reports that you will have access to depend on the model of CitrusPay card terminal you are using. You can check the model by looking at the back of your card terminal.

I am using a WisePOS E terminal

To view your reports, navigate to Customers, Receipts & Orders > CitrusPay Payouts Report in the Cloud POS Back Office.

This page shows all of the payouts that have been paid (or due to be paid) to your bank account. This page can help you with your bank reconciliation.

You will see:

• Created Date — this is the date that the payout was triggered in CitrusPay. Please note that payouts are created Monday - Friday.
• Arrival Date — this is when the payout is expected to arrive in your bank account
• Payment Amount — this is the payout total, i.e. the amount that will arrive in your bank account
• Status — please refer to the status guidance on the screen for these definitions
• Provider — this will say ‘CitrusPay’
• The Payout Id — this is a unique identifier for the payout in CitrusPay
• Actions — view the card transactions that are part of this payout (see below)

You can use the ‘Start Date’ and ‘End Date’ filters above the grid to specify a date range.

You also have the option to Export to Excel. This will create and download a spreadsheet of all the payouts in your chosen date range.

From the ‘Actions’ column, you can click to View Fees & Related Transactions. This will show you the Cloud POS transactions (both payments and refunds) that are included in your chosen payout. It will appear as a pop-out window on your screen. You will see:

• Transaction Date — the date and time of the original card transaction
• Gross Amount — the amount that was tendered / paid by the customer
• Fee — the CitrusPay fee for this transaction
• Net Amount — the amount that will be paid out to you. This will be the ‘Gross Amount’ less the ‘Fee’ amount.

Again, you have the option to Export to Excel. This will create and download a spreadsheet of all the transactions in this payout.

I am using a Saturn 1000 terminal

To view your reports, navigate to Customers, Receipts & Orders > CitrusPay Payouts Report in the Cloud POS Back Office.

The first page that you will see is the ‘CitrusPay Payouts Report’.

The first grid will show your CitrusPay Balance Account(s) & Pending Balance(s). The balance account is where the payments are held until they are paid out to your bank account. These payouts are triggered at 7am CET Monday to Friday. The grid will show you the pending amount in your balance account(s), so that you have visibility of this ahead of future payouts.

Below this is a grid showing all of your CitrusPay Payouts. This grid is useful for viewing the expected payouts into your bank account, and checking those that have already arrived. 

You will see:

• Created Date — this is the date that the payout was triggered in CitrusPay
• Arrival Date — this is when the payout is expected to arrive in your bank account
• Payment Amount — this is the payout total, i.e. the amount that will arrive in your bank account
• Status — please refer to the status guidance on the screen for these definitions
• Provider — this will say ‘CitrusPay’
• CitrusPay Payout Id — this is a unique identifier for the payout in CitrusPay

You can use the ‘Start Date’ and ‘End Date’ filters above the grid to specify a date range.

You also have the option to Export to Excel. This will create and download a spreadsheet of all the payouts in your chosen date range.

There are also two blue buttons on the page that take you to other useful sections of your CitrusPay reporting:

• View Transactions: This page shows all payments which have been processed through your CitrusPay card terminals.
• View Statement: This page shows all money movements for your CitrusPay balance account(s). This will include the payments made into the account (from customer transactions) and the payouts made out of the account (to your bank account).

View Transactions: the CitrusPay Transactions Report

We would recommend using this page for a few reasons:

• you can use it to check on the status and/or fees of an individual transaction, if needed
• you can export your transactions and associated fees in bulk, to support you with your monthly and/or quarterly business reporting
• you can find a unique CitrusPay payment reference for each transaction, in case you have any transaction queries that you'd like to discuss with the Citrus-Lime Support Team
   

Please Note

• This report is generated daily, so transactions may not be included until the following day. 
• If a payment has been taken and refunded on the same day, the transaction is ‘voided’, and therefore it will not show in the report.
• If you would like to view your ‘live’ payments and refunds, you can do this using the ‘CitrusPay Transactions Quick View’ in the Point of Sale:

This allows you to view your customer transactions and refunds throughout the working day. You can click on any payment or refund to view more information.

 

View Statement: the CitrusPay Statement Report

We would recommend using this page for a few reasons:

• it allows you to view the payments into the account and the payouts out of the account in a single grid, so that you can understand how the payments combine to form the payouts
• it shows the ‘Movement Time’ into / out of the balance account, helping you to understand when a payment will be ‘ready’ for payout to your bank account
• you can export the balance account history to Excel, if needed