The Workshop Performance Report gives you a detailed breakdown of how your workshop is performing across your store(s). It shows key figures like total workshop orders, revenue, average order value, turnaround times, and how well your team is doing at adding extras (add-ons) to workshop jobs.
This report can be found in the Workshop Reporting section of Cloud Reports.
Please note
This report excludes Serialized items (e.g. bikes) from all revenue calculations. Serialized items tend to have high prices that would skew the data and not give an accurate picture of your workshop's performance. Because of this, the revenue figures in this report may not match the total workshop order values you see elsewhere in Cloud POS.
Additionally, all figures in this report are based on job creation date, not completion or transaction date. While this differs from closed-date reporting found elsewhere in Cloud POS, it's a more accurate representation of how the workshop is operating in terms of workload, throughput, and efficiency. See the FAQ at the bottom of this article for more detail.
This article covers the following topics:
- How do I filter the report?
- What does the 'Your Data' section show?
- What does the ‘Revenue Analysis by Month’ section show?
- What does the ‘Service Revenue by Month’ section show?
How do I filter the report?
1) In Cloud Reports, navigate to Workshop Reporting and click Workshop Performance Report:
2) Use the Store dropdown to choose the store you want to report on.
3) Use the Date Range selector (or the ‘Quick Dates’ buttons) to choose the time period you want to report on:
4) Click Generate Report to produce the data.
What does the 'Your Data' section show?
This section gives you a top-level summary of your workshop's performance across the selected date range. It includes the following figures:
- Total Orders — the total number of workshop orders in the reporting period
- Total Revenue — the total revenue from workshop orders in the reporting period (excluding Serialized items)
- Average Order Value — the average value of all workshop orders in the reporting period
- Average Orders Per Day — the average number of workshop orders created per day
- Average Turnaround (days) — the average number of days between a job being created and being marked as completed
- Labour Revenue — the total revenue from labour charges
- Labour Percentage — labour revenue as a percentage of total workshop order revenue
- Addon Revenue — the total revenue from add-on items
- Addon Percentage of Total — add-on revenue as a percentage of total workshop order revenue
- Attachment Rate — the percentage of workshop orders that include at least one add-on item
- Average Addon Value — the average value of add-ons per workshop order
Good to know…
The ‘Average Turnaround (days)’ figure is based on when jobs are actually marked as completed, not when they were scheduled to finish. This gives a more accurate picture of real turnaround times, especially if your team doesn't always set precise schedule dates.
What does the ‘Revenue Analysis by Month’ section show?
This section focuses on how your workshop revenue breaks down between labour and add-ons each month. Each row includes:
- Total Workshop Revenue — the total workshop order revenue that month
- Labour Revenue — revenue from labour charges that month
- Labour Percentage — labour revenue as a percentage of the total that month
- Addon Revenue — revenue from add-on items that month
- Addon Percentage of Total — add-on revenue as a percentage of the total that month
- Workshop Orders With Addons — the number of workshop orders that month that included at least one add-on item
- Attachment Rate — the percentage of workshop orders with at least one add-on item that month
- Average Addon Value — the average add-on value per workshop order that month
Why is this useful?
The ‘Attachment Rate’ and ‘Average Addon Value’ figures are helpful for understanding how well your team is doing at suggesting extras to customers when they bring in Workshop Jobs. Since items like parts and accessories are already on your shelves, improving attachment rate is one of the most straightforward ways to increase sell-through and grow workshop revenue without increasing intake volume.
What does the ‘Service Revenue by Month’ section show?
This section breaks down your service revenue by month. Each row represents one month within your selected date range and includes:
- Total Orders — the number of workshop orders that month
- Total Revenue — the total revenue from workshop orders that month
- Average Order Value — the average workshop order value that month
- Average Orders Per Day — the average number of workshop orders per day that month
- Average Turnaround (days) — the average turnaround time for jobs completed that month
Why is this useful?
This is useful for spotting trends over time — whether your workshop is getting busier during certain months, whether average order value is increasing or decreasing, whether turnaround times are holding up under increased volume, and whether throughput is growing year over year. You can use it to plan ahead for busy and quiet periods and make informed decisions about staffing and capacity.
Frequently Asked Questions
Why are orders grouped by creation date instead of the date they were closed?
This report is designed to measure workshop performance and revenue generation, not sales. Grouping by creation date means each month's figures reflect the work your workshop actually took on during that period and the revenue associated with those orders, rather than when customers picked up and paid.
This gives a more responsive view of demand, since a seasonal surge shows up immediately rather than being delayed by however long those jobs take to complete (or customers that let their bikes sit for weeks after completion). On shorter timeframes, close date reporting tends to stack activity toward the end of the week when customers pick up. On longer timeframes, a spring rush that actually started in March would appear partly in April under close date reporting, making seasonal trends harder to read.
If you compare this report to standard Cloud POS sales reports for the same period, the numbers may not match. Both are correct, but answer different questions.
What's the difference between 'Labour Revenue' and 'Addon Revenue'?
Labour revenue comes from the service charges on a workshop order — so you're looking at the cost of the work itself.
Add-on revenue comes from any extra items added to the order, such as parts, accessories, or consumables.
Why is my ‘Average Turnaround (days)’ figure higher than expected?
The turnaround time is based on when jobs are actually marked as completed in Cloud POS, not when they were scheduled to finish. If your team sometimes forgets to mark jobs as complete straight away, this will push the average up. Making sure jobs are completed promptly in the system will give you a more accurate figure.
