The offline inventory allows you to commit damaged / faulty and demo stock outside the main inventory, preventing these items from being displayed as available in-store and online.

The Offline Inventory is located in the Back Office main menu, under Stock Management.

NOTE:  If you have a multi-store Cloud POS group, then you'll see a warning if you attempt to move stock to the offline inventory of a store you are not logged in as.  So, if your cashier is assigned to Store A, and you attempt to move stock of an item that belongs to Store B, you'll see a prompt asking you to confirm you want to go ahead.

Manually adding items to offline inventory

Within an item card, under the Inventory section, click on the + button next to the Stock in Offline Inventory figure:

Check that the correct store to move the stock from is selected, as well as the correct quantity. Select the correct reason code from the dropdown menu and enter a comment to give more detail about why the item is being moved. Then select Move Stock To Offline Inventory:

An alternative method exists, which is described below:

Within the offline inventory page, select Add Item from the bar near the bottom of the screen:

First, make sure that the correct store is selected at the top (this only applies to multi-site retailers):

1) Use the search filters or wildcard search to find the item:

2) Click the Select button next to the item to open a panel like this:

3) Check that the correct store to move the stock from is selected, as well as the correct quantity. Select the correct reason code from the dropdown menu and enter a comment to give more detail about why the item is being moved. Then select Add Stock To Offline Inventory:

Returning an item to offline inventory from the Point of Sale

Please see the article on returning an item - How do I process a return?

Moving an item to Main Inventory, Return to a Supplier, or Mark as Demo

When an item is in the offline inventory list, there are three options: 

• Move the item back to Main Inventory.  This will allow the item to show as available in-store and online. 
• Return an item to the supplier.
• Mark and item as a demo item. This will remove the item from stock completely.

1) Use the filters to find the relevant items.

2) Tick the box to the left of the relevant item to select it.

3) Choose the option you want to use from the buttons near the bottom of the screen:

For items that have been returned to the supplier, you can create an inbound transfer to receive the goods once they have been fixed / replaced and returned from the supplier:

1) Click on Show Items Returned to Supplier and then use the tickboxes on the left to select the item for which you wish to create an inbound transfer:

2) Click the Create Inbound Transfer for Item button and you will see a message confirming the created transfer:

3) Either click on “here” on this message, or navigate to Purchasing & Transfers, then Transfers to see it.

Accessing the offline inventory from the item card

You can link to the offline inventory from the item card within the Back Office by clicking on the Quantity of the product that is assigned to Offline Inventory.  You can also use the + button to access the Add Item to Offline Inventory function:

Accessing the Offline Inventory from the Stock Enquiry pop-up

There is a link to the Offline Inventory near the bottom of the Stock Enquiry pop-up in Back Office and POS: