You can view and manage payments made via your e-commerce platform on the Payments page in Cloud MT.

Cloud MT Payments page

You can access this page from the main menu in Cloud MT by navigating to Site Management, then Payments.

This page displays a range of information, including all payment attempts (both successful and failed), the payment method used and payment status, and the results of any security checks that were carried out by the payment processor.

You can also export data from this page in csv format, for manipulation outside of Cloud MT, using the Export Data button.

Colour coding on the page helps you to quickly identify payment attempts that have been successful (green), have been refunded (blue), have failed or encountered a problem (red), or are pending / requiring attention (yellow).

You can choose from the following columns to filter and sort the data. To add or remove columns from your grid, use the Column Chooser button and then drag the column headers to and from the pop-out box:

• Date 
• Order Number - please note this is the Web Order No., not the order number in the Cloud POS Back Office;
• Name
• Email
• Amount - what the customer has paid;
• Method - how the customer paid, e.g. CitrusPay, PayPal, Apple Pay;
• Successful - indicates if the payment attempt succeeded, failed, or is pending.  You should not despatch an order until the payment shows as successful;
• AVS - if supported by the payment processor, this checks that the billing address provided by the customer matches the address to which the payment card is registered;
• CVV - if supported by the payment processor, this checks that the security code provided by the customer matches the security code known to the payment card issuer;
• Postcode - if supported by the payment processor, this checks the billing postcode provided by the customer matches the address to which the payment card is registered;
• 3DS - if supported by the payment processor, this shows the results of a 3D Secure check carried out on the transaction;
• Fraud - if supported by the payment processor, this will display the fraud score assessment.  Scoring is 0-99, with a higher score representing a greater risk that the transaction is fraudulent. If the processor does not support fraud scoring, N/A will be displayed. You can read more about fraud scoring here.
• Stage - this shows the current status of the payment. The most common options here are Approved, Declined, Pending and Refunded.
  For more information on the different stages, click on the Learn More button in the top right:

• Processor Transaction ID - this will display the payment processor's reference, if this is provided by the payment processor;
• Vendor Transaction ID - the reference of the transaction, if you processed it using the Virtual Terminal;
• POS Status - indicates if the order has been processed (shipped) or cancelled in Cloud POS. Orders awaiting processing in Cloud POS will display a dash.
• Payment Type - this displays whether the transaction is a sale or refund. Note that refunds are displayed as a separate line.
• Commands:
  • Security Info will show a summary of the order value, customer details and billing and shipping address, and any authorisation details if they have been provided by the payment processor. You can read more about Security Info here.
  • Actions provides the ability to refund, void or release a payment, but this is only recommended for use in instances when the order cannot be refunded in Cloud POS. You can find full instructions on refunding an Ecommerce order here.
  • Related Transactions - this shows all transactions which are related (a sale and a refund, for example):
     

NOTE: Payment methods which do not support integrated refunds (plus Klarna) will not show a refund in the grid, even if one has been completed.

At the bottom of the transactions grid, you'll see a Subtotal of Successful Payments. This figure is derived from the payments made over the date range you've set at the top of the page.