We are updating Cloud POS. Here are the details of what is included in this release:
Kit Items
We’re excited to introduce Kit Items, a new item type that lets you create and manage product bundles directly in Back Office. Build fixed or dynamic kits with default or custom pricing — all from the Create Item page.
Kit Items fully integrate with eCommerce, automatically syncing pricing, cost, and stock data. Dynamic kits even calculate real-time availability based on component item stock across stores, ensuring customers always see accurate inventory online.
Multiple Order Recall *Requested by users via our Feedback Forum*
Retailers can now recall multiple orders at once in the POS, enabling simultaneous processing. This enhancement significantly speeds up order handling, making it especially valuable in busy workshops where a customer may have multiple jobs across different bikes.
Multiple Card Payments
We’ve added full support for taking multiple card payments when picking up an order. This means customers can now pay across several cards seamlessly, ideal in situations where a single card’s credit limit isn’t enough. Cashiers can simply process multiple payments in POS, and each one is automatically applied to the order’s deposit.
Payment Link Auto-Assignment queue
We’ve enhanced Payment Link management in Back Office with new configuration and visibility options. Retailers can now enable automatic assignment of Payment Link payments to a default register directly from the Store page, simplifying setup and daily operations.
In addition, we’ve introduced an Unassigned Payment Link Queue — a new page that lists any paid Payment Links awaiting customer assignment or requiring attention due to errors. This provides full transparency and makes it easier to monitor and manage Payment Link activity across stores.
Back Office
New Features
- We’ve added a CitrusPay Disputes section to the CitrusPay page in Back Office, enabling retailers to view and manage chargebacks directly for greater transparency and control.
- Back Office grids now support both drop-down and free text filtering.
- The ability to enforce a daily batch close has been added to the configuration page.
- API keys are now only visible to group admins with 2FA enabled.
- Order Line Statuses can now be made inactive.
- We've optimised the data loading on the Customer Orders page to reduce load times.
- Grouping by Order Number has been added to the Customer Order Lines grid.
- We’ve added a Total Units Selected indicator to the Picklist, providing retailers with real-time visibility of the number of units included in a batch as they build it, for faster and more efficient picking.
- Citrus-Lime AI Chat is now embedded directly into the Back Office and POS, giving users instant access to HowTo guidance and support from any page.
Improvements
- Profit margins are now displayed on the item price pop-up for better visibility.
- We've made the Notes field expandable on several pages, allowing for longer text to be easier to read and manage without disrupting the grid layout.
- Save Grid Layout has been added for both Offline Inventory and Goods In grids.
- Updated styling and refined tool-tip behaviour, introducing smoother hover delays and improved focus handling for a cleaner, less distracting user experience.
- We've improved handling of trailing and leading spaces in Department, Category, and Brand names across Back Office grids, ensuring filters and searches work correctly even when extra whitespace is present.
- Added the ability to print full-sized documents from the Transactions page.
- Improved Mega Search with faster performance, enhanced result highlighting, and a smoother experience that keeps your cursor focused in the search box after clearing previous results.
- The Serviced Items grid on the Customer page is now fully visible on smaller screens.
- Improved the Customer Import Notes field so updates are saved only after finishing edits, preventing unnecessary saves on every keystroke.
- We’ve improved order status displays by capping long custom statuses in grids, keeping them easy to read while still allowing full details on hover.
Items
New Features
- We’ve updated SIM data handling so item and matrix parent descriptions are no longer overwritten during SIM updates, allowing retailers to maintain their own customised product descriptions. *Requested by users via our Feedback Forum*
- We've added a new section to the Item Card called Sales History, where cashiers can view sales history without needing to view in Cloud Reports.
- Item sales summary information (365, 90, 30 days) has been added to the item card.
- A magnifying glass shortcut for Quick Search has been added to the main items page and the on-screen hint text has been removed.
Improvements
- Added a confirmation warning when removing a child item from a Matrix, helping prevent accidental deletions and making item management safer and more intuitive.
- User’s previous grid page is now remembered when navigating back to the items grid.
- We've enhanced the Matrix Items ‘Edit Reorder & Restock Points’ window, now renamed to View/Edit Inventory, by adding a Cost Price column, allowing retailers to view and update costs for all child items in one place.
- Made the ‘Show Global Stock’ toggle on the Items grid persist based on each user’s last setting, reducing the need to re-enable it every time you return to the page.
Bug Fixes
- We've resolved an issue on the Item Card inventory grid where the last four columns could disappear on smaller screens; these columns now remain visible at all times for easier access to key stock details.
- We’ve added validation to prevent manual creation of GIFTVOUCHER items, ensuring voucher schemes are only generated through the proper setup process.
POS
New Features
- Cashiers can now view full pricing details in the POS, including sale prices and reductions from MSRP, not just manually applied discounts. *Requested by users via our Feedback Forum*
- Serial numbers will now be Committed on order creation, giving better transparency for inventory management.
- Web orders containing an item with the Item Lookup Code ‘CANCELLED’ are now uploaded to eCommerce as cancelled, preventing despatch emails from being sent in error.
- We've made it easier to add new Service Items in Workshop Jobs by introducing a dedicated Create New Serviced Items button and modal.
- The Create Service Item option is now selected by default when selling serialised items, streamlining the process and reducing extra steps during sales.
Improvements
- Improved display of sale prices and savings on full-size receipts to show discounts from Sale Price and/or MSRP.
- Added an additional validation step before initiating integrated payments to ensure the order hasn’t been updated elsewhere, preventing duplicate payments and improving reliability when processing transactions.
Bug Fixes
- Order recall from Back Office is now routed correctly for logged-out users.
Purchase Orders and Transfers
New Features
- We've added the ability to restrict items by Brand and Supplier when creating Transfers, giving retailers more flexibility to manage stock movements. *Requested by users via our Feedback Forum*
- We've added new label print order options, allowing retailers to choose how labels are sorted: by Item Lookup Code or original order.
- You can now add a due date on an item-by-item basis. *Requested by users via our Feedback Forum*
- Users are now able to add a comment or note to each line on a Purchase Order or Transfer. We have also added the option to include these line notes on print-outs. *Requested by users via our Feedback Forum*
- Reorder and Sale Purchase Orders can now be generated automatically for the cheapest-cost suppliers.
- We’ve enhanced the Add Items control to support partial searches by Reorder Number and Alias, improving item lookup flexibility while maintaining fast performance across large data sets.
- We've added an Alias field alongside item info on the Customer Orders pop-up.
Improvements
- The Create Item button has been added to the actions menu on Purchase Orders and Transfers, allowing easier access to this workflow. *Requested by users via our Feedback Forum*
- Enhanced feedback for SIM updates in Purchase Orders, updated item lines now highlight in the grid, giving retailers clear, immediate visibility when costs or details change.
- Customer Name and Order Type columns have been added to the Purchase Order recommendations view, giving retailers instant visibility of related customer and order details without needing to open each record.
- Line Notes and Due Dates are now visible in Stock Enquiry.
- Pop-ups now close automatically after successful exports, reducing clicks and streamlining workflow for retailers.
- Keyboard shortcuts have been added to place Purchase Orders/Transfers and to return to the Purchase Orders/Transfers list page.
- Tab preview shows more info when hovered over for Purchase Orders and Transfers.
- Improved feedback when scanning errors occur.
- Added Invoice Number to the Manage View in Purchase Orders, Transfers, Goods In, and Goods Out.
- Bin Location has been added as an editable field and column to Transfers.
Bug Fixes
- Fixed the incorrect email store address when emailing POs from a cashier at another store.
- We've restored the pop-up reminder when receiving stock for inactive items, helping retailers ensure products are reactivated and ready to sell. *Requested by users via our Feedback Forum*
Wizards
Bug Fixes
- Repeated clicks to the ‘Apply to All’ button on the Revalue Cost Wizard while changes are processing are now prohibited.
- Price Wizard now shows correct sale dates when using Set Formula.
- Can now filter by item message in the Search and Select Items Detail Wizard.
API
New Features
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Purchase Order Line Notes and Due Dates are now visible, editable, and returned on GET requests.
