This article provides guidance on how to process an order that has been placed on Giant's website, for Click & Collect from a Giant brand store.
You can use the tender type 'Giant Click & Collect' where needed. Refer to the related article for further guidance on creating new tender types.
If the stock is held wholly by Giant
If the stock the customer has purchased is held by Giant, and they are sending you the stock for the customer to collect from your store, then this order does not need to be processed through Cloud POS. Simply put the goods aside when they arrive, ready for the customer to collect from you.
If the stock is held wholly by you
If the order placed is for stock in your store, then an order will be automatically created and will download into the Back Office for you. The order comment will state that the order has been placed for items in your store.
There are some considerations here for VAT reporting.
If you are using Cloud Reports for your VAT/sales reporting, then tendering the order through Cloud POS will result in you accounting for VAT that has already been paid by Giant. Instead, we/Giant would recommend that you either:
- deplete your stock using a 'Transfer Out of System', and then cancel the order itself, or
- tender the order, but exclude any Giant Click & Collect transactions from your tax reporting in Cloud Reports
If you are using another accounting package for your VAT/sales reporting, for example, Sage, then you could tender the order through Cloud POS and make the necessary VAT adjustments outside of Cloud POS.
If the stock is held partly by Giant and partly by you
These orders do not need to be processed through Cloud POS. You can use a 'Transfer Out of System' (see the related article) to remove your own stock and put this to one side while you await the stock from Giant.
A note on customer purchase histories
If you are using a Transfer Out of System, you will not have a sale in a customer Purchase History in Cloud POS for future reference. Therefore, you might choose to use the fields on the Transfer to make a note of the customer's information.
Each Transfer has a Title, a Supplier Order Ref. and a Remarks field. For example, you could set the customer's name as the Title, a reference number from Giant as the Supplier Order Ref. and use the Remarks field for any additional comments.
Important
Your customer will need to keep their receipt from Giant for any warranty or related issues. They pay Giant for their goods — your store is effectively acting as the pickup location. They should contact Giant directly for any order-related or product-related concerns.
